WelHub is a health and wellbeing app that allows individuals to access personalized health and medical information, seek professional help, and receive community support to alleviate their physical and mental health conditions. The interface is simple and intuitive, enabling users to easily interact with different features.
Our health and wellbeing app users need a way to access reliable resources and health professionals because they wish to maintain a life-work-health-wellbeing balance in this digital stressful age. We will know this to be true when we see more users with varying needs are seeking help and see progress in their physical/mental health state.
To better understand user needs and preferences, identify pain points and areas for improvement, and gather feedback on specific features and functionalities I conducted user surveys and user interviews.
I interviewed several participants aged 26-40. Then I reviewed the interview recordings and notes, and converted them into sticky notes on Miro. The sticky notes have been categorized based on behaviors/attitudes, frustrations, communications, and features/functionalities.
Age 35
Occupation Fashion Designer
Location Pearl City, HI, USA
A fashion designer and TikToker known for her unique style and creative designs. In her boutique, Mia strives to create a space that promotes self-expression and empowers individuals to embrace their unique identities.
"I believe in spreading positivity and kindness.“
Age 62
Occupation Retired teacher
Location Oakwood Heights, PA, USA
Susan is married to John, who has been diagnosed with dementia. They reside in a tranquil suburban neighborhood where Susan is recognized for her active and independent lifestyle.
“I love reading books to get information on various health topics.”
Log & Track Menstrual Cycle
Entry point: Open web app
Success criteria: Log and track monthly cycle
Book an appointment
Entry point: Open web app
Success criteria: Book an appointment
Find a support group
Entry point: Open web app
Success criteria: Seek guidance from community or support groups
First, I conducted an open card sort, and the results were perplexing rather than fulfilling. Then I carried out a closed card sort study. The outcomes indicated that the cards were mostly organized into categories as originally intended in the sitemap.
I prepared a test plan and a test script, recruited test participants from my network, and conducted both moderated in-person and moderated remote usability tests. The goal is to evaluate the usability and learnability of the app's core features for new users representing Mia and Susan.
I used post-its and a sharpie to transcribe the usability test recordings into brief notes in order to create an affinity map on the wall. This process was quite fun and enjoyable for me. I identified usability issues and gathered user feedback on the design, functionality and overall user experience.
After that, I created a test report including the usability test results in the form of a rainbow spreadsheet and metrics.
Confusion between My care and My info to log menstrual cycle (High)
Suggested change: transfer health and medical log from My info to My care.
Evidence: all participants clicked on My care instead of My info to log their menstrual cycle.
Feature not functioning Support group (High)
Suggested change: create flow for Support group feature to bring it to life.
Evidence: all participants clicked on Support group to join a group or a community.
As I reflect on iterative designs I've completed on my WelhHub application project, I'm reminded of the journey my design has undergone. One of the most noticeable aspects of improvement is the user interface (UI) and overall user experience (UX) of the project. Early versions evolved through user testing, accessibility check and peer reviews in design collaboration. I was able to make adjustments to create a smoother and more user-centric experience.
Throughout the design iterations following user testing and collecting feedback in design collaboration, I refined the home screen by incorporating components from resources such as Material Design, adjusting the navigation bars, which now feature icons accompanied by labels, and adding leading icons to items for a more intuitive design approach.
Similarly, I refined the design by incorporating essential information and eliminating unnecessary elements that could overwhelm users. I also made buttons more comprehensive in their content to assist users in achieving their goals. Furthermore, I made the specialist card more concise and presented reviews as list items. Another enhancement I introduced was the 'read aloud' functionality, which improves accessibility.
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